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The Bono East Regional Manager of the Techiman Taxpayer Service Center, Mr. Ekow Ampofo, says his office is committed to building a respectful, transparent, and helpful relationship with the public.
He made this assertion while addressing taxpayers during the Tax and Good Governance Week celebration at Bonokyempem Hall. He emphasized that professionalism and approachability are key pillars of their service.
He revealed that since taking over in Techiman just over a year ago, he has been working closely with his officers to balance firmness with courtesy. Tax officers, he said, are expected to enforce the law without harassing taxpayers.
“I want to emphasize that our tax office doors are always open. We encourage the public to engage with us. Speak to our officers, let us understand your business, and we will advise you appropriately.
“I’ve been in Techiman for just over a year, and I’ve been making a conscious effort to ensure my officers act professionally toward taxpayers. They should be courteous yet firm, enforcing the law without harassing taxpayers. If an issue goes beyond an officer’s capacity, they should issue an invitation for the taxpayer to come to the office where a senior officer can handle the matter.” He stated
He advised officers to step back from confrontations and rather issue formal invitations when tensions rise. The Manager acknowledged that building a tax-compliant society won’t happen overnight.
To address this, he disclosed that he is collaborating with his supervisors to improve the system through enhanced communication, post-registration visits, and continuous support for businesses, especially around proper record-keeping.
“In the heat of the moment, tensions can rise, and we don’t want confrontations. Serving a formal invitation gives both parties time to cool off and approach the issue calmly.
“We recognize that change won’t happen overnight. We are dealing with people, and sometimes the challenges originate from our task force, while other times, they come from within our offices. That’s why, as a manager, I work closely with my supervisors to continuously improve.
“When taxpayers come to us, we strive to ensure reason prevails. We explain their responsibilities, monitor compliance, and conduct follow-up visits. Registration is only the beginning, we follow up with post-registration visits to teach proper record-keeping and bookkeeping.
“When these steps are consistently taken, we believe the friction between the public and our office will gradually decrease.” He said
Source: Elvisanokyenews.net
